FAQ

What is DramaNest?

DramaNest is a digital short drama streaming subscription storefront operated by SoftAI Digital Media Limited.

Is this a physical product?

No. DramaNest provides online digital entertainment access only. There is no physical shipping.

Is this a coin recharge or wallet service?

No. DramaNest is positioned as a subscription membership service, not a virtual coin, wallet balance, or per-episode recharge product.

How do subscriptions work?

Customers choose a membership plan and receive online access during the active subscription period, subject to the displayed terms.

Can I cancel?

Customers may cancel future renewal before the next billing date by contacting support or using available account-management options.

How can I contact support?

Email support@softai.fun for account support or billing@softai.fun for billing questions. Phone support: +852 5808 3562. Business address: 21/F, CMA Building, 64 Connaught Road Central, Central, Hong Kong.