Contact Us

For account access, subscription billing, refund requests, content availability, or general business questions, please contact the DramaNest support team.

Company: SoftAI Digital Media Limited
Address: 21/F, CMA Building, 64 Connaught Road Central, Central, Hong Kong
Customer support: support@softai.fun
Billing support: billing@softai.fun
Privacy requests: privacy@softai.fun
Phone: +852 5808 3562

Support hours: Monday to Friday, 9:00 AM – 6:00 PM HKT.

Most email requests receive a first response within 1-2 business days. For billing or account-access requests, please include your account email address and transaction reference if available.